Front Desk Manager

About the role

Four Seasons Hotel Seoul is looking for a Front Desk Manager, a full-time Department Head position reporting to the Front Office Manager. The role suits someone passionate about excellence who enjoys creating personalized experiences and lasting memories for guests.

Key responsibilities

• Manage the front desk staff: interview, train and schedule them, conduct performance evaluations and discipline staff when needed.
• Monitor schedules and activities of staff in other departments to ensure standards are met, staff is supported and guest needs are met.
• Coordinate arrivals, departures and billing; block rooms for arrivals and resolve discrepancies.
• Review daily arrivals to handle Special Attention Guests, Return Guests and Groups properly.
• Resolve customer complaints across the hotel, handle guest interactions with high hospitality and professionalism, and assist with inquiries about services, hours, personnel, events and directions.
• Use computer systems to check guests in and out, run daily reports and select and block rooms.
• In the absence of the Reservations Department staff, accept reservations, changes and cancellations, and in the absence of a core agent, answer guest calls and direct them appropriately.
• Provide basic troubleshooting support for in-room services such as internet, TV, games and web services.
• Assist with duties in the Concierge, Bell Staff, Door Staff, Valet Parking, Business Center, Communications, Reservations and lobby coverage during absences or heavy volume.

Required profile

• Proven organizational ability in maintaining records, files and executive calendars, following up on emails and communications.
• Experience in courier services, receiving and inventory control of printing, stationery and guest supplies for the front office.
• Written and spoken Korean and English.
• Valid work authorization in South Korea.

Required skills

• Reservations skills with working knowledge of Opera.
• Good communication and telephone skills, and experience writing various documents.
• Basic PC proficiency with MS Word, Excel and PowerPoint.