Catering Assistant Manager

About the role

Four Seasons Hotel Seoul is looking for a Catering Assistant Manager, a full-time position reporting to the Director of Catering. The role is dedicated to creating personalized experiences and lasting memories for guests, and involves coordinating events, driving catering business and supervising the conference service team.

Key responsibilities

• Meet the catering budget by driving business through proactive sales activities and strategies, and build relationships with existing and new clients.
• Coordinate events and ensure smooth operation across departments, and supervise the execution of events.
• Review banquet event orders and daily and weekly banquet sheets for accuracy, and review function spaces with the Banquet Manager and Head House Attendant.
• Share responsibility with the Director of Catering in managing the conference service team, product development, marketing strategies, sales initiatives and awareness of competition.
• Motivate the team, lead department guest satisfaction, and handle post-event follow-up, including feedback, post-mortems and requests for future business or referrals.
• Respond to telephone and walk-in inquiries about catering space, and keep track of all personal sales calls.
• Create attractive menu presentations for potential clients and liaise with clients on set-ups and planning, giving professional advice.
• Ensure master A/C postings are correct, review bills with organizers regularly to avoid invoice adjustments, and disseminate group and event information to other departments.
• Be ready to support operational crunches within the hotel or off-site events, and to support community initiatives.

Required profile

• Experience in a large 5-star hotel in a similar position, with at least 5 years in conference service.
• Demonstrated ability to interact positively with customers, employees and third parties.
• Problem-solving, reasoning, motivating, organizational and training abilities.
• Good bilingual writing skills.

Required skills

• Proficiency in Microsoft Office.
• Ability to lead a team and manage interdepartmental relations professionally.