Customer Marketing Specialist (People with Disabilities)

About the role

Salesforce is looking for a Customer Marketing Specialist to join its Korea Marketing team. The role leads the creation and optimisation of customer success content, including Customer Zero (Salesforce-on-Salesforce) content, and helps run a recurring customer reference seminar series that supports pipeline generation. It is a special opening dedicated to persons with disabilities.

Key responsibilities

• Coordinate end-to-end production of customer success content across formats such as written case studies, videos, eBooks and sales presentation decks, from story selection and customer interviews through to final delivery.
• Work with external agencies while owning the creative direction and project timeline, with team support.
• Identify and shape Customer Zero content, manage agency partners and track performance across channels to refine topics, formats and distribution.
• Help plan and run the recurring Customer RoundTable seminar series, coordinating with Sales on guest invitations and speaker sourcing, and support hybrid (in-person and livestreamed) sessions.
• Use approved AI tools, including Agentforce and Slack AI, for research, drafting and analysis, with training and team support provided.
• Share learnings with teammates and flag content or data needing human accuracy, privacy or brand review before external use.

Required profile

• Experience in marketing, content, communications, events or a related field; relevant internship or project-based experience is welcome.
• Able to coordinate content across multiple formats and to coordinate interviews and event logistics with Sales, Customer Success, customers and agency partners.
• Korean fluency for customer interviews and content development; English sufficient for reading global materials is helpful but not required.
• Willingness to learn and apply approved AI tools; prior AI experience is not required.

Required skills

• Content coordination across written, video, presentation and eBook formats.
• Even better: content or event performance tracking (e.g. GA4, Tableau), familiarity with Salesforce products or Slack, and professional English fluency.