Omnichannel Operations Manager

About the role

Royal Canin Korea is looking for an Omnichannel Operations Manager to ensure the technical and operational stability of its omnichannel ecosystem. The role is the primary custodian of system integrations, platform operations and logistics flow management, bridging technology capabilities and physical distribution so that B2B and D2C orders can be fulfilled reliably.

Key responsibilities

• Integrate and optimise interfaces between front-end ecommerce platforms, OMS, ERP and WMS, ensuring real-time data transfer and accurate order management
• Lead incident management, coordinate with regional/global IT support and external vendors, and manage user access and authorisation across OMS, CRM and logistics tools
• Support back-end technology development, lead UAT and deployment, write technical briefs and drive automation and operational dashboards
• Manage logistics workflows, work with the D2C Logistics Manager and fulfillment partners on order routing and delivery tracking, and remove shipping bottlenecks
• Monitor KPIs such as integration success rates and incident resolution time, set SOPs and train Customer Care and Fulfillment staff
• Run local operations meetings, resolve daily fulfillment issues and run post-mortems after promotions or rollouts

Required profile

• Bachelor's degree in IT, Supply Chain Management, Business Administration, Engineering or a related field
• 5-8 years of experience in e-commerce operations, supply chain systems or omnichannel technology management
• Fluent written and spoken English and Korean
• Project management, Scrum Master or Agile certification highly preferred

Required skills

• Order Management Systems (OMS) and ERP (e.g. SAP)
• WMS and middleware/API technologies
• Digital incident management, system interface monitoring and user management
• Cross-functional project management with external technology agencies