Customer Service Officer

About the role

Arrow Electronics, a global technology distributor serving over 220,000 technology manufacturers and service providers, is hiring a Customer Service Officer in Seoul (Centerpoint Seocho). The role provides expert internal and external customer service and sales support to the Inside Sales Team and customer engagements, and covers the Order to Invoice process.

Key responsibilities

• Handle complex customer discrepancies, interface directly with customers and recommend solutions or action plans to the inside sales team.
• Manage the Order to Invoice process: order entry and maintenance outside of Infosys, value-added orders and follow-up, inbound customer orders (Excel, PDF, fax), and work submissions for SSRQ (SIMS Setup Request), NCNR and COP parts.
• Maintain NCNR setups, MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) for contract pricing.
• Support sales with direct customer contact on planned demand and quality assurance, including e-Compass and forecast reports, escalations, bond requests, dropped part and item status change reports, and manual inventory sweeps.
• Handle branch service requests, RMAs, CARs and FQR analyses, customer surveys, post-delivery issues and slow-moving inventory.
• Support Quote to Order: load SDT quotes under 50 line items, forward PDF quotes to the Quote Center, monitor PM views, update quote extensions, order samples and coordinate contract signatures with legal.

Required profile

• Typically a 2-year degree and 2-4 years of experience, or a high school graduate with equivalent related experience.
• May require specific certifications.
• Knowledge and skills gained through formal training or considerable work experience.
• Works within established procedures with a moderate degree of supervision.