Success Architect, Tableau

About the role

The Tableau Success Architect provides strategic technical guidance to Salesforce's most important Tableau customers, helping them maximize value from their Tableau and Salesforce investments. This senior role combines deep Tableau/BI expertise with strong communication skills to translate business needs into effective technical solutions.

Key responsibilities

• Serve as a trusted technical advisor for strategic customers, delivering architectural guidance and best‑practice recommendations for Tableau deployments.
• Analyze customer requirements and business objectives, translating them into clear, actionable technical recommendations and solution designs.
• Conduct architecture reviews and provide optimization recommendations across data sources, dashboards, governance, and performance.
• Support post‑sales activities, resolve complex software issues, and ensure smooth product configuration and optimization.
• Collaborate with cross‑functional teams (Sales, SE, Technical Support, Product) to deliver consistent and valuable customer experiences.

Required profile

• B.S. in Computer Science, Software Engineering, MIS, or equivalent experience.
• 10+ years in Technical Account Management, Solution Engineering, Technical Support, or a related field.
• Strong ability to analyze and structure customer requirements into clear technical recommendations.
• Excellent written and verbal communication skills in both English and Korean.

Required skills

• Tableau and enterprise BI expertise.
• Salesforce platform knowledge.
• Relational databases and web technologies.
• Python and R programming.
• Experience with data pipelines, AI/statistical analysis, and troubleshooting mission‑critical software applications.