Slack Success Guide – Customer Onboarding Lead

About the role

The Slack Success Guide leads onboarding for customers who have purchased Slack Enterprise Grid and Premier Success Plan. This role will help build the delivery framework for the new Slack Success Plan program launching in late October 2026, adapting a standardized curriculum to each customer’s context.

Key responsibilities

• Lead structured onboarding programs (1:1 and 1:Many) for Slack Enterprise Grid and Premier Success Plan customers.
• Help design and deliver the content and delivery framework for the Slack Success Plan program launching in late 2026.
• Analyze customer usage data to generate insights on adoption and risk management.
• Partner with Customer Success Managers and internal stakeholders to relay and resolve customer needs.
• Contribute to customer success assets (references, case studies) and the internal knowledge library.

Required profile

• 5+ years of experience in program planning, delivery, or content facilitation (candidates with strong presentation/facilitation skills may be considered).
• Strong communication skills to identify customer pain points and translate them into actionable steps.
• Ability to flexibly adapt a standardized program to each customer’s situation.
• Fluent Korean for business communication and conversational English (reading & writing).
• Fast learner who thrives in a rapidly changing environment and can take initiative in a new, undefined playbook.