Service Delivery Manager (Hybrid)

About the role

Hewlett Packard Enterprise is hiring a Service Delivery Manager in Seoul, working in a hybrid arrangement with about two days per week in an HPE office. The role covers the quality, magnitude and effectiveness of contract relationships with customers, acting as the contract's principal representative and leading the account team to meet customer requirements for quality, speed and cost while meeting internal financial and satisfaction targets. It is accountable for revenue, margin and growth.

Key responsibilities

• Plan and direct the delivery of contracted business activities across the contract lifecycle, from business development through contract closure, for a small portfolio of contracts.
• Manage the account leadership team (Sales, Delivery Management and Client Management), including the Customer Management Office led by an Account Delivery Manager.
• Lead solution, operational service, partner and sub-contractor teams delivering services to the customer.
• Lead business negotiations and establish yearly budgets and expense controls.
• Develop and nurture senior management relationships with the customer and contribute to the account plan.
• Ensure compliance with HR, PR, legal, financial, ethics and government policies, and oversee a client governance structure.
• Generate additional revenue through product pull-through after an MS outsourcing deal.

Required profile

• Bachelor's degree or equivalent combination of education and experience.
• 3 years of client management and 8+ years of industry experience.
• Track record managing complex portfolios of annuity services deals of up to $25 million per year, and experience with small and mid-sized deals across countries and business units.
• Demonstrable ability to manage a business in start-up and growth phases, with business P&L management, financial concepts and contract law knowledge.
• Experience leading virtual teams and working across organisational boundaries.

Required skills

• Negotiation, presentation and communication skills.
• Knowledge of corporate policies, products, markets and processes, and of general business, financial and program management principles.

What we offer

• Benefits supporting physical, financial and emotional wellbeing.
• Programs for personal and professional development.
• An inclusive workplace with flexibility to manage work and personal needs.