Service Account Leader – Ultrasound & PCS

About the role

The Service Account Leader – Ultrasound & PCS leads Korea Service commercial execution across Ultrasound and PCS, driving service growth through direct and channel-led sales models. The role focuses on channel strategy, partner development, partner productivity and channel governance, and works closely with Equipment Sales, Channel Partners, Service Delivery, OTR, Finance and Service Growth teams.

Key responsibilities

• Lead CCS Service commercial strategy and execution, and achieve orders, revenue, margin, MSA and lifecycle growth targets.
• Develop and run channel strategy to improve market coverage, partner productivity and customer engagement.
• Manage partner performance through business reviews, KPIs, governance and corrective action plans, and build partner capability through training, coaching, certification and enablement.
• Drive partner accountability for pipeline, forecasting accuracy, order conversion and customer follow-up, and coach CCS Service Channel Managers.
• Improve MSA capture, renewals, retention and win-back performance, and identify lifecycle solution opportunities with the Service Growth team.
• Partner with Equipment Sales to embed service in new equipment deals, and with Service Delivery and OTR to improve service execution and customer satisfaction.
• Strengthen relationships with strategic customers, partners and industry stakeholders, and share service leads across accounts.

Required profile

• Bachelor's degree in Business Administration, Biomedical Engineering, Healthcare or a related field.
• Minimum 10 years of healthcare service sales, channel management, partner management or medical technology commercial experience.
• Experience leading people, coaching teams and managing performance.
• Able to travel across Korea; valid motor vehicle licence preferred.

Required skills

• Strong channel strategy, partner development, partner governance and indirect sales management.
• Understanding of service contracts, MSA, lifecycle solutions and installed base business.
• Korean and English; strong negotiation, presentation and business review skills.
• Ability to work in a matrix organisation with cross-functional teams.