Senior WFJ Learning & Development Professional

About the role

The Senior WFJ Learning & Development Professional enhances the performance and expertise of retail teams across the Watches and Fine Jewelry (WFJ) categories. The role designs and delivers engaging, locally relevant training, including blended learning with digital tools, and acts as a key link between central training teams and boutique operations.

Key responsibilities

• Analyze training needs with boutique leadership and WFJ office teams using performance data, employee feedback and business objectives, then turn them into learning priorities aligned with global strategy and local needs.
• Develop and deliver blended learning (classroom, digital, on-the-job), localize global content, and prepare brand-aligned sessions on product expertise, storytelling and client engagement.
• Create on-demand digital learning content and oversee the rollout, tracking and optimization of digital self-learning tools.
• Gather and analyze training feedback and performance metrics, and give recommendations to Global and regional L&D teams.
• Bridge central training teams and boutiques, collaborate with Fashion L&D counterparts, and act as the main contact for WFJ training inquiries.
• Deliver on-site training for WFJ and HJ events and provide logistical and administrative support for events.
• Take part in WFJ L&D team meetings and stay up to date on learning trends and retail best practices.

Required profile

• Bachelor's degree.
• More than 7 years of experience in Watches & Fine Jewelry or the fashion industry.
• At least 3-5 years in Learning & Development, retail training or a similar client-facing education role.
• Comfortable with written and spoken English; fluency preferred.

Required skills

• Proven experience facilitating training sessions.
• Strong verbal and written communication and teamwork with cross-functional partners.
• Analytical thinking and adaptability in dynamic environments.
• Digital literacy: proficient in MS Office and familiar with digital learning tools or platforms.