Commercial Learning Manager

About the role

Intuitive, a market leader in robotic-assisted surgery, is hiring a Commercial Learning Manager in Seoul. The role manages projects and training initiatives, creates and delivers content, leads programs and workshops and develops new training curricula to improve the knowledge and skills of commercial employees. It works with Global Sales Enablement, Field Sales, Sales Management, Clinical/Product Education, Marketing and other cross-functional partners to identify gaps and run training programs.

Key responsibilities

• Manage projects and training initiatives as assigned by the Senior Manager, Commercial Learning, and partner with the Commercial Management Team to align training with sales strategy
• Assess the sales team's strengths and gaps, then design programs to close competency gaps
• Collaborate with partners to standardize business processes and manage new product commercialization training, including train-the-trainer sessions
• Become a subject matter expert on the da Vinci Surgical System (pre-, intra- and postoperative) and maintain expert-level certification; educate commercial employees and lead technical train-the-trainer programs
• Become a subject matter expert across general, colorectal, gynecologic, thoracic and urologic surgery, maintain expert-level certification of surgical procedure lectures, and lead clinical train-the-trainer programs
• Deliver ISI Clinical Sales Process and Capital Sales Process workshops, using instructor-led, self-led, remote, video and podcast formats, and assess technical, clinical and sales competency
• Run field rides with field sales, conduct new hire training (CAST), create curricula and materials, proctor evaluations, run e-learning initiatives and measure training effectiveness

Required profile

• Bachelor's degree or equivalent experience; Master's degree or equivalent training is a plus
• 5+ years of sales and/or sales management experience, preferably in the medical device field
• 2+ years of corporate training, field training with corporate responsibility or training management experience
• Ability to travel up to 30%

Required skills

• Proficiency in MS Office
• Excellent oral and written communication and presentation skills
• Strong organization, prioritization and time-management skills