Senior Analyst – Insurance Operations

About the role

Marsh is seeking a Senior Analyst for Insurance Operations to join its fiduciary team in Seoul. This senior individual contributor role manages fiduciary operational functions, billing, credit control and supports regional initiatives while coaching junior staff.

Key responsibilities

• Manage end‑to‑end fiduciary operational activities, including billing, invoicing, credit control and collections.
• Support the team leader in daily operations, translate strategy into execution and act as an escalation point.
• Analyze processes, propose and implement improvements to increase efficiency, accuracy and compliance.
• Produce and maintain financial and operational reporting, dashboards and ad‑hoc analysis for management.
• Drive global/regional projects, coordinate with regional teams and brokers for consistent execution.
• Coach and mentor junior colleagues to raise quality and productivity standards.
• Maintain knowledge of insurance and fiduciary legislation, identify and help remediate compliance risks.
• Support system optimization (Workday, billing/AR platforms) and identify automation opportunities.

Required profile

• Bachelor’s degree or higher.
• 5+ years of experience in operations, billing/collections, finance or insurance operations.
• Hands‑on billing/AR experience with strong analytical and reporting skills.
• Fluent business English, excellent attention to detail and ability to manage competing priorities.
• Experience coaching or mentoring junior staff (formal people‑management not required).

Required skills

• Workday or similar ERP systems.
• Advanced Excel.
• Reporting tools such as Power BI, Tableau or SQL.
• Process improvement methodologies (Lean, Six Sigma or equivalent).

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive culture with diverse colleagues and impact‑focused work.
• Career progression within a global firm and comprehensive benefits and rewards.