Field Service Engineer II - Automation Systems

About the role

Repligen is looking for a Field Service Engineer II to install, maintain, validate, service and provide automation and integration support for its Repligen systems (ATF, TFF, chromatography and spectrophotometers) across the Asia Pacific region, including Singapore, Australia, Japan, India, China, South Korea, Thailand, Vietnam and Indonesia. The role covers remote and onsite support, working closely with local sales teams and product and project managers, and keeping accurate records of all service activities.

Key responsibilities

• Provide service support, including repair and preventive maintenance, at customer sites and document all service activities
• Perform installation and training on equipment, software and accessories, and report issues, orders and parts needed
• Schedule and carry out preventive maintenance, and perform Site Acceptance Testing (SAT) and IOQ on Repligen products
• Resolve mechanical, electrical and software issues, operating system bugs, and reinstall software or hardware
• Provide phone support on equipment hardware and software performance and service part ordering
• Promote new Repligen products to customers and provide leads to the sales team, and help increase service sales
• Document and share technical information on problem resolutions, hardware and software changes and quality improvements, and review service manuals for accuracy
• Determine preventive maintenance procedures, service parts kits and schedules, and communicate with the Field Service Manager and colleagues globally

Required profile

• Bachelor's or master's degree in an automation engineering-oriented discipline
• Minimum 3 years' experience repairing, maintaining and installing equipment in a scientific instrument, laboratory, bioprocess or biotechnology setting, ideally with filtration equipment
• Strong knowledge of cGMP and GDP
• Electronic and mechanical aptitude

Required skills

• In-depth knowledge of Siemens and Allen Bradley automation
• iFix, Wonderware / Intouch and CSV
• Understanding of GAMP and US FDA 21 CFR Part 11
• Reading automation architecture, IO lists, electrical schematics, SDS, HDS and FDS documents
• Experience with Salesforce Lightning is a plus