Director, Market Access & Custom Analytics, Korea

About the role

Intuitive, a market leader in robotic-assisted surgery, is hiring a Director, Market Access & Custom Analytics for Korea. The role leads the company's customer-facing strategic consulting and analytics function in Korea, partnering with hospital executives, service-line leaders, administrators and surgeons to find growth opportunities, improve operational performance and expand patient access through data-driven insights. Internally, the Director acts as a trusted commercial advisor working with sales, marketing, professional education, program services, clinical affairs and other stakeholders.

Key responsibilities

• Lead customer engagements using structured problem-solving methods to address strategic, operational, clinical and business challenges.
• Serve as a trusted advisor to hospital executives, robotic surgery program leaders and healthcare administrators.
• Develop clinical, operational, financial and market insights that inform strategic decisions and drive customer outcomes.
• Run current-state assessments, benchmark analyses and opportunity assessments to identify growth and performance improvements.
• Deliver executive-level recommendations backed by quantitative analysis, industry best practices and customer-specific data.
• Help customers optimise robotic surgery programs, improve efficiency, accelerate adoption and support sustainable growth.
• Share regional best practices and success models, and set up a systematic voice-of-customer process.
• Use advanced analytics, business intelligence and data visualisation to create actionable insights and executive presentations.

Required profile

• Bachelor's degree with 12+ years of experience, or an advanced degree with 8+ years, in healthcare consulting, analytics, hospital operations, business strategy, healthcare transformation, service-line management or performance improvement.
• Proven track record leading complex cross-functional initiatives in matrixed organisations and influencing C-suite executives.
• Deep knowledge of Korean healthcare systems, hospital operations, clinical pathways and industry trends.
• Expected travel within Korea and internationally of about 35%; fluency in Korean and English.

Required skills

• Healthcare analytics, business intelligence, quantitative analysis, consulting, operational improvement or strategic planning.
• Knowledge of Korean healthcare datasets, EMR/EHR environments, BI tools and data visualisation.
• Executive communication, data storytelling and stakeholder management.