Client Director, Korea

About the role

ServiceNow is seeking a highly experienced Client Director to drive strategic growth across its largest existing accounts, with a particular focus on the Korean market. The role suits a proven Client Director with deep relationships across Korean conglomerate executive networks and a strong track record in AI transformation and workflow AI solutions.

Key responsibilities

• Provide strategic leadership and partnership to clients, acting as the relationship manager between customers and ServiceNow.
• Drive AI-led transformation initiatives, articulating the value of workflow AI and automation to senior stakeholders.
• Work with other ServiceNow teams to develop solutions tailored to each customer's strategic outcomes, while leading large virtual teams.
• Oversee the growth of global accounts, including the development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships across the client's organization, from project and IT teams to CxO level.
• Develop a clear roadmap and build capabilities across clients and ServiceNow teams to deliver an outstanding customer experience.
• Achieve financial targets across licenses, renewals and professional services.

Required profile

• 15+ years of enterprise client management experience, with at least 5 years as a Client Director or equivalent managing multi-million-dollar sales engagements.
• Demonstrated success in executive-level relationship management within Korean conglomerates.
• Proven ability to sell and consult on AI transformation, including workflow automation, AI-powered decision-making and integrating AI into business processes.
• Experience thinking critically about how to integrate AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights.
• Strong understanding of IT Service Management, HR, Security Operations, Customer Service or IT Operations Management.
• Strategic thinker with a deep understanding of macro-level business IT needs.