Customer Success Manager – Post‑Sales Engagement

About the role

We are looking for a Customer Success Manager to act as the primary post‑sales contact for our clients, guiding them through onboarding, adoption and renewal of our Elsevier solutions. The role blends relationship management with strategic insight to drive satisfaction and growth.

Key responsibilities

• Lead onboarding and enablement for new customers, coordinating with account and technical teams.
• Maintain regular contact cadence to monitor product usage, health metrics and emerging needs.
• Serve as the trusted advisor, delivering tailored value stories and demonstrating ROI.
• Collaborate with sales to protect revenue, support renewals and identify upsell or cross‑sell opportunities.
• Facilitate feedback loops between customers and product teams and champion customer success internally.
• Deliver digital and face‑to‑face training sessions, product demos and workshops.

Required profile

• Strong communication and relationship‑building skills with a customer‑focused mindset.
• Experience managing post‑sales relationships in a SaaS or digital solutions environment.
• Ability to analyze usage data and translate insights into growth opportunities.
• Proactive, organized and comfortable working across cross‑functional teams.

Required skills

• CRM systems