CS Support & Spare Parts Specialist

About the role

This role manages the end-to-end spare parts sales and logistics process in Asia while supporting customer service operations. It ensures accurate and timely quotations, efficient coordination with internal stakeholders and compliance with Dematic's internal controls.

Key responsibilities

• Receive, review and respond to customer RFQs for spare parts in Asia, liaise with technical teams and suppliers for costings, prepare and issue approved quotations and keep accurate records.
• Raise purchase requisitions for management approval after receiving customer POs, coordinate with the Project Office for order numbers and work with the Singapore-based team to issue POs to suppliers.
• Oversee spare parts delivery logistics in Asia, arrange and track shipments, and coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues.
• Serve as the main contact for spare parts customer queries, support issue resolution and manage documentation and escalations in line with CS operations.
• Ensure sales and procurement comply with compliance and governance policies, maintain separation of duties between quotation, procurement and invoicing, and support audits, reporting and KPI tracking.

Required profile

• Minimum 3-5 years' experience in customer service, logistics or sales coordination.
• Bachelor's degree in Business, Logistics, Supply Chain Management, Engineering or a related field.
• Fluent Korean and proficient English (Chinese is an advantage).
• Experience in spare parts sales or support within an automation or logistics environment is desired.
• Preferred: experience in a multinational or matrixed environment, background in automation, supply chain or engineering, and familiarity with compliance standards and internal controls.

Required skills

• Strong understanding of spare parts sales, quotation handling and logistics.
• ERP systems and Microsoft tools.
• Attention to detail, multi-tasking and proactive problem-solving.
• Certifications in Procurement, Supply Chain or Customer Service are an advantage.