Client Services Associate

About the role

The Client Services Associate will be the first point of contact for existing clients in our Seoul office, coordinating language projects from initiation through delivery while ensuring high‑quality service.

Key responsibilities

• Respond to client requests for new project initiatives using our centralized technology platform.
• Collaborate with production team members to assess scope, and provide cost and timeline estimates.
• Initiate project work by delivering detailed budgets, schedules, and instructions to the project team.
• Identify and resolve potential pitfalls before work reaches production, communicating solutions to clients.
• Monitor project progress, enforce deadlines and budgets, and ensure high‑quality deliverables.
• Serve as the central liaison between external client contacts and internal production staff.
• Maintain compliance with internal regulations and ISO standards.

Required profile

• Bachelor’s degree.
• Excellent written communication skills.
• Proactive attitude toward learning clients’ industries and business needs.
• Strong problem‑solving abilities and attention to detail.

Required skills