Account Coordinator

About the role

The Client Services Associate serves as the first level of support for existing clients and coordinates the completion of language projects in the Seoul office. This role bridges client needs with the production team to ensure timely, high‑quality deliverables.

Key responsibilities

• Respond to client requests for new projects, providing cost and timeline estimates.
• Initiate project work by delivering detailed budgets, schedules, and instructions to the production team.
• Monitor project progress, enforce deadlines and budgets, and resolve any issues before hand‑off.
• Act as the central point of contact between external clients and internal staff, setting and fulfilling client expectations.
• Investigate client complaints, discuss solutions with production staff, and troubleshoot problem projects.

Required profile

• Bachelor’s degree.
• Excellent written and verbal communication in English and Korean.
• Strong problem‑solving, analytical, and organizational skills.
• Customer‑service or project‑management experience.
• Ability to multitask, prioritize, and work effectively in a team environment.
• Willingness to learn new processes and embrace challenges.