Technical Operations Support Engineer

About the role

Level up your career with Veeva RTSM! Join our scaling team as a Technical Operations Support Engineer and help power our world‑class IRT/RTSM platform. In this fast‑paced hybrid role you’ll sit at the intersection of Systems Administration, DevOps, and Tier 3 Technical Support, driving AWS migrations, optimizing operational workflows, and solving complex architecture challenges.

Key responsibilities

• Drive high‑quality execution within the technical operations team, ensuring operational excellence and direct alignment with customer success.
• Partner on key architectural initiatives, including migrating legacy Randomization and Trial Supply Management (RTSM) / Windows infrastructure to AWS.
• Iteratively define, document and refine operational workflows, incident management procedures, and support practices as the team scales.
• Perform in‑depth root cause analysis for complex system failures, proposing modern, scalable solutions to prevent recurrence.
• Proactively identify, track, and mitigate technical risks before they escalate into high‑severity outages or customer issues.
• Serve as an escalation point for Tier 3 support issues involving Windows Server environments, SQL databases, and web services.

Required profile

• Four‑year degree in an IT‑related field or equivalent experience.
• 5+ years of experience with Windows Server, IIS and MSSQL.
• 3+ years of help‑desk support experience.
• Experience with AWS.
• Proficiency with scripting languages such as PowerShell or VBScript.
• Strong communication skills.
• Willingness to learn.

Required skills

• Windows Server
• IIS
• MSSQL
• AWS
• PowerShell
• VBScript