Technical Operations Support Engineer
veeva · South Korea - Seoul
Job description
About the role
Level up your career with Veeva RTSM! Join our scaling team as a Technical Operations Support Engineer and help power our world‑class IRT/RTSM platform. In this fast‑paced hybrid role you’ll sit at the intersection of Systems Administration, DevOps, and Tier 3 Technical Support, driving AWS migrations, optimizing operational workflows, and solving complex architecture challenges.
Key responsibilities
- Drive high‑quality execution within the technical operations team, ensuring operational excellence and direct alignment with customer success.
- Partner on key architectural initiatives, including migrating legacy Randomization and Trial Supply Management (RTSM) / Windows infrastructure to AWS.
- Iteratively define, document and refine operational workflows, incident management procedures, and support practices as the team scales.
- Perform in‑depth root cause analysis for complex system failures, proposing modern, scalable solutions to prevent recurrence.
- Proactively identify, track, and mitigate technical risks before they escalate into high‑severity outages or customer issues.
- Serve as an escalation point for Tier 3 support issues involving Windows Server environments, SQL databases, and web services.
Required profile
- Four‑year degree in an IT‑related field or equivalent experience.
- 5+ years of experience with Windows Server, IIS and MSSQL.
- 3+ years of help‑desk support experience.
- Experience with AWS.
- Proficiency with scripting languages such as PowerShell or VBScript.
- Strong communication skills.
- Willingness to learn.
Required skills
- Windows Server
- IIS
- MSSQL
- AWS
- PowerShell
- VBScript
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veeva
South Korea - Seoul
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