Technical Support Engineer - Korea

About the role

Rescale, a digital engineering company focused on intelligent automation, applied AI, data management and the integration of engineering and R&D applications, is looking for a Technical Support Engineer to join its Korea team in Seoul. The role supports customers on the Rescale platform and its cloud-based HPC workflows within a growing, globally distributed support team.

Key responsibilities

• Become an expert in the Rescale platform
• Learn and support state-of-the-art HPC workflows on the cloud
• Provide high-quality technical support to customers
• Work in a growing globally distributed support team and in an interdisciplinary team with developers, engineers, business and sales personnel
• Rotate on-call responsibilities as needed

Required profile

• BA/BS or higher in Engineering, Computer Science or a related field
• Excellent written and verbal communication skills
• Nice to have: hands-on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers and MPI; shell and Python scripting; enterprise customer work; customer-facing roles; interest in AI and agentic workflows; fluency in Korean and working knowledge of English

Required skills

• Linux shell, preferably as a system administrator
• Basic compute technology (storage, memory, CPU, GPU, I/O)
• HPC and parallel computing (parallel scaling, MPI, shared memory)
• Basic networking concepts (firewalls, ports, throughput, latency) and cloud computing