Senior Business Solution Manager

About the role

The Senior Business Solution Manager oversees project and portfolio governance across the Business Solutions scope, primarily supporting Retail Tech applications such as POS, OMS and other retail-facing platforms. The role leads the Business Solution Domain Team, works closely with APAC Tech and Korea Tech teams, and manages project processes and resources locally and globally. It follows the CHANEL project management framework, covering business cases, security policies, RFPs, risk management, budgets and vendor management.

Key responsibilities

• Collaborate with business stakeholders, track project progress against the plan, report status to sponsors and IT management, and drive issue and risk resolution
• Take part in SIT and UAT test cases, coordinate requirement gathering, customer journeys, agency and consultant work, and end-user testing
• Support Retail Tech apps (POS, OMS) and act as the local IT technical support contact for Asia and Global programs after go-live, coordinating with regional IT and vendors
• Manage vendor service levels, deployment timelines, contract compliance and budget forecasts for the Korea market
• Lead a high-performing team, coach and mentor staff, and drive change initiatives

Required profile

• At least 10+ years of hands-on experience in business systems with successful implementation references
• Experience in an international context; fluency in Korean and English
• Undergraduate degree in Engineering, Computer Science, IT or related field; MBA/MA preferred
• ITIL V3 (expert preferred), PMP or Prince2 certification

Required skills

• IT governance, IT service management and lifecycle management (Service Strategy, Design, Operation)
• Retail application flows and API and microservices strategies of Salesforce, Oracle, SAP, AWS and Microsoft products
• Enterprise architecture, data architecture and information security
• Project management, budget forecasting and vendor management