Senior Regional Manager, Customer/Partner Operations

About the role

Agoda is seeking a Senior Regional Manager to lead multi‑site customer and partner operations across several countries. You will translate company strategy into a regional roadmap, balance cross‑site trade‑offs, and ensure high‑quality service delivery at scale.

Key responsibilities

• Lead multi‑site, multi‑country customer operations, including in‑house and BPO partners.
• Own end‑to‑end regional outcomes such as service quality, efficiency, resiliency, and cost to serve.
• Translate CEG strategy into a 12‑18 month regional roadmap and prioritize initiatives.
• Scale adoption of tools, technologies, and best practices across sites.
• Serve as the regional go‑to for performance, risks, and initiatives, communicating with senior stakeholders.

Required profile

• Excellent spoken and written Korean and business‑level English.
• Extensive experience leading large‑scale, multi‑site or multi‑country operations.
• Strategic thinking combined with operational execution excellence.
• Advanced stakeholder management and influencing skills, including senior leadership exposure.

Required skills

• Operational execution excellence
• Stakeholder management

What we offer

• Hybrid work model
• Competitive compensation with performance‑based incentives
• Annual discretionary performance bonus
• Health insurance and locally competitive benefits
• Agoda travel discounts and special rates
• $400 USD home‑office allowance