Front Office Guest Relations Officer

About the role

Four Seasons Hotel Seoul is looking for a Front Office Guest Relations Officer, a line staff position reporting to the Front Office Manager. The role suits someone passionate about excellence who enjoys creating personalized experiences and lasting memories for guests.

Key responsibilities

• Welcome and register hotel guests, explain the accommodations and set up credit or method of payment.
• Handle all guest interactions with high levels of hospitality and professionalism, accommodating special requests whenever possible.
• Maintain the bank assigned by the hotel: make change, cash checks, exchange foreign currency, and reconcile all transactions at the end of each shift.
• Respond to a wide range of guest requests by assessing needs accurately and adding personal recommendations and touches, while complying with Four Seasons' policies.

Required profile

• Valid work authorization in South Korea.
• Fluent reading, writing and speaking of Korean and English.
• Warm, welcoming attitude and knowledge of the local area.
• College degree, preferably in hospitality.

Required skills

• Excellent personal presentation and interpersonal skills.
• Attention to detail and the ability to multitask.
• Excellent communication skills.

What we offer

• A cohesive team with career opportunities and global potential.
• A robust benefit plan.
• Diverse and challenging work.