Field Technical Service Specialist

About the role

The Service & Repair Team provides technical service, maintenance, troubleshooting and repair support for Medtronic products across multiple operating units in South Korea. This Field Technical Service Specialist position is based in Seoul and follows an onsite work model, with regular travel to customer sites in Seoul, Busan, Daegu and Gwangju. International travel for product and technical training may be required, mainly in Japan and Singapore.

Key responsibilities

• Perform troubleshooting, maintenance, calibration and repair on Medtronic products at customer sites and in the service and repair centre
• Diagnose and resolve product performance issues following quality and regulatory requirements
• Provide technical support and product guidance to healthcare professionals, customers and commercial teams
• Act as a technical liaison between customers and internal stakeholders
• Support product installations, upgrades, demonstrations and customer training
• Maintain accurate documentation of repairs, inspections and service reports
• Collaborate with regional technical teams and take part in international product training programmes
• Travel regularly to customer locations throughout South Korea

Required profile

• High school diploma (or equivalent) and 6+ years of experience, or an Associate's degree and 4+ years, or a Bachelor's degree and 2+ years
• English communication ability, including technical discussions, training and email with regional stakeholders
• Valid driver's licence and willingness to travel extensively in South Korea
• Hands-on aptitude for troubleshooting, repair, maintenance and technical problem solving
• Preferred: Bachelor's degree in biomedical, mechanical or electrical engineering; 0-3 years of experience in MedTech or medical device engineering; field service or service & repair experience with medical devices; hospital or clinical environment experience; knowledge of preventive maintenance, calibration and repair; exposure to cross-functional teams

What we offer

• A competitive salary
• A flexible benefits package