Field Service Engineer - Surgical Equipment

About the role

Stryker is looking for a Field Service Engineer in Seoul to ensure the reliable performance of its medical equipment and systems across hospitals in Korea. The role covers hands-on technical support for the surgical portfolio, including the Mako robotic-arm assisted surgery system, surgical lights, surgical tables and i-Suite operating room systems. It is highly field-oriented, with about 70% travel, and involves installation, preventive maintenance, troubleshooting, repair and on-site and remote support.

Key responsibilities

• Install, configure, calibrate and verify new medical equipment and systems at customer sites.
• Perform preventive maintenance, troubleshooting and repairs to minimise downtime.
• Diagnose complex technical issues involving electronic, mechanical, software and system components.
• Provide on-site and remote technical support to hospitals and customers, including intraoperative support in operating rooms.
• Coordinate site preparation and installation with hospital facilities teams and contractors.
• Manage service parts inventory and ensure timely return of defective or replaced parts.
• Maintain service records, maintenance logs and repair reports in service management systems.
• Ensure compliance with quality and regulatory requirements, including reporting product complaints and adverse events.
• Train customers and internal team members on equipment operation and maintenance.
• Travel frequently to customer sites nationwide, including overnight travel, and respond to urgent service needs.

Required profile

• Bachelor's degree in Biomedical, Electrical/Electronic or Mechanical Engineering, or equivalent practical experience.
• Minimum 2 years of field service, technical service or equipment maintenance experience.
• Strong hands-on technical capability in electrical/electronic and mechanical troubleshooting, and independent problem solving.
• Good communication and customer service skills; willing to work in hospital and operating room environments.
• Valid driver's license and own vehicle; able to travel frequently throughout Korea, including overnight stays.

Preferred qualifications

• Experience as a Field Service Engineer with complex technical equipment such as medical devices, imaging equipment, robotic systems or electromechanical systems.
• Knowledge of biomedical technology and familiarity with robotic systems or operating room equipment.
• Familiarity with ServiceMax, SAP, JDE or similar service management/ERP systems.
• Business-level written and spoken English.