Director, Fulfillment Center Automation Maintenance

About the role

Coupang Fulfillment Services (CFS) manages all fulfillment operations for Coupang, using advanced automation systems and data to streamline, cost-effectively and efficiently deliver orders. The Automation Maintenance team ensures the reliability, performance and continuous improvement of automation systems across the fulfillment network. As Director of Fulfillment Center Automation Maintenance, you will lead the strategy, execution and continuous enhancement of automation maintenance programs across multiple fulfillment centers, partnering with Operations, Engineering, Product, Technology and external vendors. The role is based in Seoul.

Key responsibilities

• Develop the long-term automation maintenance strategy and technology roadmap for CFS
• Lead automation maintenance operations across fulfillment centers to ensure equipment reliability and operational continuity
• Own equipment performance, uptime, reliability, safety and maintenance-related KPIs
• Deliver automation maintenance readiness for new fulfillment center launches and greenfield projects
• Improve existing automation systems, equipment performance and maintenance processes
• Evaluate and select automation technologies, material handling equipment, software platforms and integration partners
• Manage vendor relationships, service providers and system integration partners
• Drive reliability, productivity and cost improvement initiatives
• Oversight of engineering audits, root cause analysis and corrective action programs
• Partner cross-functionally with Operations, Engineering, Product, Technology, Finance and Supply Chain
• Use data-driven insights to optimize maintenance programs and benchmark industry best practices
• Lead, develop and coach automation maintenance teams

Required profile

• 15+ years leading automation, maintenance, engineering or reliability functions in fulfillment, logistics, manufacturing or highly automated environments
• Experience managing large-scale automation systems and material handling equipment, and leading automation deployment or greenfield fulfillment projects
• Proven track record of improving equipment reliability, uptime, productivity and operational performance
• Strong understanding of automation technologies, system integration and fulfillment center operations
• Experience with Operational Excellence, Lean, Continuous Improvement or Reliability programs
• Bachelor's degree preferred in Engineering, Industrial, Mechanical or Electrical Engineering

Required skills

• WMS, WCS, WES and related warehouse technologies
• Conveyors, sortation systems, AGVs/AMRs, robotics and other advanced automation
• Predictive maintenance, RCM or asset management programs (preferred)
• Controls engineering, automation software and warehouse system integration (preferred)