Customer Support Engineer (Fresh Graduates Welcome)

About the role

Motorola Solutions' International Services & Software department provides technical support for a major mission-critical operations system, supporting customer applications and company products. This Customer Support Engineer role works with cross-functional teams across web, mobile and middleware technologies, delivering high-quality technical and operational support for mission-critical IT and radio systems while keeping service levels and key performance measures met. Fresh graduates are welcome.

Key responsibilities

• Work with cross-functional teams on technology stacks such as web, mobile and middleware to solve complex business and technical challenges.
• Provide technical and operational support for mission-critical IT and radio systems, ensuring service level and operational KPIs are met.
• Manage legacy and new system solutions, applications and processes, with access to labs and testing facilities.
• Follow work instructions, procedures and policies, and implement and maintain procedures to measure and track service performance and quality.
• Act as an escalation point for Helpdesk staff and Service Engineers alongside senior technical engineers.
• Support existing systems and networks (servers, firewalls, routers and switches) and install software on base stations, servers, radios and other devices.
• Work on network devices remotely or onsite and assist with network designs.
• Be coached and mentored by senior engineers.

Required profile

• Bachelor's degree in Japanese, Computer, IT, Electronics, Engineering or a related discipline.
• Background in networks, IT and virtual machines.
• Good interpersonal and communication skills, resilience, adaptability and problem-solving ability.
• Good command of verbal and written English; good command of Japanese is preferred.

What we offer

• Training and mentorship from senior engineers.
• Access to labs and testing facilities.
• Opportunities to grow in mission-critical, cybersecurity and video security technologies.
• Relocation provided; travel requirement of 10-25%.