Concierge Staff Assistant (Gangnam, Seoul)

About the role

JLL is hiring a Concierge staff assistant to work on-site in Gangnam, Seoul. As the first point of contact for visitors, clients, vendors and guests, the role creates a welcoming workplace and provides administrative and operational support to the facilities team. You report to the JLL Assistant Facilities Manager and manage front desk operations, visitor management, mailroom functions and site support.

Key responsibilities

• Manage reception operations: greet visitors, direct phone calls, coordinate parking registration and badge management
• Oversee mailroom functions for incoming and outgoing mail and parcels, maintain stationery inventory and coordinate business and corporate card support
• Process help desk tickets through the ticketing platform, coordinate vendor access and assist with workspace software during high volume
• Support internal events and Dawn Raid activities with logistics and on-site assistance
• Maintain Lost and Found records and prepare daily, weekly and monthly reception reports
• Handle finance procedures for network and phone bill expenses and freight services
• Respond flexibly to ad-hoc requests from the facilities team and client staff

Required profile

• Prior experience in facilities, property management, hospitality or customer service roles
• Working knowledge of reception duties, visitor management systems, mailroom operations and help desk functions
• Basic English for professional correspondence and verbal interaction
• Strong customer service orientation, calm handling of difficult situations, time management and teamwork
• Preferred: experience with workspace management software and ticketing platforms, familiarity with corporate offices and administrative finance, event coordination background, Korean and English bilingualism