Concierge (Pan-Gyo Site)

About the role

JLL is hiring a Concierge for a site in Pan-Gyo, Seongnam, reporting to the Korea Account Lead. The position sits within the Work Dynamic department and reports to the Site Lead or the Senior Facilities Coordinator. Daily duties depend on site events, and the Concierge may assist the Facility Coordinator during high-volume periods, including work with Microsoft Word, Excel or PowerPoint and support of the helpdesk ticketing platform. Working hours include breaks, which must be coordinated with colleagues so the reception is always covered.

Key responsibilities

• Mail dispatch, receipt and internal distribution, and new-hire onboarding support for access registration
• Support for operational activities such as room set-ups and floor inspections, and vendor work permits including safe work method statements and service validation
• Occupancy services for room bookings and employee registration, reception and visitor management, badge management, locker allocation and general enquiries
• Answering incoming calls and supporting client training
• Operational reporting on work order status and service request handling
• Help desk management: track work orders and service requests, manage lobby security systems and external guest relations, and handle user requests and complaints by logging work orders and assigning them to the FM team and vendors
• Support the Facility Coordinator while on leave

Required profile

• Bachelor's degree preferred, preferably in administration management, building and facilities management
• Minimum of 2 years' experience in facilities, property management, hospitality or a related field
• Client relationship management skills and an understanding of facilities management
• Good written and verbal communication skills, self-confidence, motivation, flexibility and adaptability

Required skills

• Sound computer skills in Microsoft Office, MS Project and Excel