Technical Product Support Engineer

About the role

Applied Materials seeks a Technical Product Support Engineer to provide comprehensive technical support for semiconductor equipment at customer sites. The role involves handling escalations, fleet performance, installations, upgrades, and improvement programs while acting as the field escalation focal point.

Key responsibilities

• Manage all technical support aspects for assigned customers, including escalations, fleet performance, system installations, upgrades, and improvement programs.
• Serve as intermediary between customers and the division, providing documentation and support to field engineers, technicians, and product support personnel.
• Provide Alpha Site support for engineering installations, calibrations, and testing of new hardware, processes, or software.
• Deliver Beta Site support for customer tool installations, calibrations, service, and testing of new designs.
• Review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
• Generate and present system performance metrics such as MTBF, MTBI, availability, process data, and spending analysis.
• Create and review documentation for technical improvements, system upgrades, and support plans, ensuring field implementation.

Required profile

• Demonstrates conceptual and practical expertise in the discipline with basic knowledge of related areas.
• Understands best practices, market competition, and how the role integrates with other functions.
• Acts as a resource for less‑experienced colleagues and may lead small, low‑risk projects.
• Solves complex problems using judgment based on multiple information sources.
• Communicates difficult or sensitive information effectively and builds consensus.

Required skills

• Knowledge of PVD and Etch products (plus).
• Experience with system performance analysis (MTBF, MTBI, availability).

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Comprehensive health, wellbeing, and benefits programs for employees worldwide.