Manager – Account Management

About the role

The Manager – Account Management will lead a team that delivers end‑to‑end customer experience within Maersk’s environment. This role combines people leadership with direct accountability for account‑related objectives, ensuring high‑quality service delivery and business growth.

Key responsibilities

• Manage customer channels, case handling and onboarding processes.
• Oversee contract and dispute management activities.
• Set direction, develop policies and implement business plans for the account management function.
• Coach, mentor and evaluate team members, including hiring, performance reviews and pay decisions.
• Coordinate tasks, monitor progress and ensure achievement of short‑ and long‑term goals.

Required profile

• Proven experience in a related customer‑facing or account‑management role.
• Demonstrated ability to lead and develop people, including hiring, coaching and performance management.
• Strong knowledge of practical methods, work procedures and process optimisation.
• Capability to make decisions within defined boundaries and seek supervision for complex issues.