Depot Engineer - Medical Device Repair

About the role

The Depot Engineer works in the Service & Repair team at Medtronic in Songpa-daero, Korea, supporting the inspection, repair coordination and service management of medical devices so that products are restored and returned to customers efficiently. The role is primarily office-based with some hands-on product inspection and repair-related activities, with no travel required.

Key responsibilities

• Inspect incoming small medical devices and determine repair requirements, then manage overall repair progress and service records
• Document repair completion results and review them
• Follow up on repair requests, quotations, lead times and completion schedules with overseas service centres, confirm root causes of delays and request corrective action
• Communicate with domestic customers, responding to inquiries, giving progress updates and relaying customer requests internally
• Communicate with overseas service centres by email and, when needed, by phone, sharing repair requests, product conditions and documentation
• Work with Sales, Service, Logistics and Quality teams to coordinate schedules and manage service history

Required profile

• High school diploma (or equivalent) with 4+ years' experience, or an Associate's degree with 2+ years' experience, or a Bachelor's degree
• Ability to work onsite in Korea with no travel requirement
• Preferred: experience in medical device service, repair operations or technical support
• Preferred: English communication skills for email and coordination with overseas service centres

Required skills

• Microsoft Office and service documentation management
• Product inspection and coordination with customers and cross-functional stakeholders
• Preferred: ERP, CRM or service management systems, and experience maintaining service records and repair tracking

What we offer

• A competitive salary and a flexible benefits package
• Eligibility for the Medtronic Incentive Plan (MIP)