Customer Success Partner – US Military Cargo

About the role

The Customer Success Partner will manage Maersk Line’s contracts with U.S. Government cargo customers across the Asia‑Pacific region. Reporting to the Regional Manager of CX – IMEA & Asia, the role focuses on delivering a superior customer experience while ensuring compliance with all regulatory frameworks.

Key responsibilities

• Oversee end‑to‑end execution of U.S. Government cargo shipments, including military, food aid, household goods and foreign military sales, ensuring on‑time delivery and customer satisfaction.
• Develop and implement strategies to improve operational efficiency and drive regional CX initiatives.
• Maintain strong, long‑term relationships with U.S. Government customers and act as the primary coordination point for export projects.
• Collaborate with cross‑functional teams to resolve customer pain points and identify new service opportunities.
• Coach and mentor local teams on contractual compliance, legal regulations (FOCI, FAR, DFAR, FCA, sanctions, export controls) and operational best practices.
• Perform root‑cause analysis on performance gaps and lead corrective actions for continuous improvement.

Required profile

• College degree.
• Minimum 5 years of functional experience in the transportation industry, preferably with customer‑service exposure.

Required skills

• Proficiency in Microsoft Office applications.