Customer Success Associate – RTSM

About the role

Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life‑sciences companies bring therapies to patients faster. As a fast‑growing SaaS leader with over $3 billion in revenue, Veeva is committed to its core values of doing the right thing, customer success, employee success and speed. The company, a public benefit corporation, balances the interests of customers, employees, society and investors. Veeva is now seeking a Customer Success Associate to join its Randomization and Trial Supply Management (RTSM) group, where you will provide effective support to internal and external customers using deep knowledge of Veeva’s products and programs.

Key responsibilities

• Provide timely and accurate information in response to incoming customer support requests via phone or email.
• Process customer support requests (inquiries and change requests) according to established department policies and procedures.
• Work closely with the operations team to resolve customer support requests.
• Provide timely feedback to the operations team regarding service issues or customer concerns.
• Partner with the operations and business development team to meet and exceed expectations for custom support.
• Acquire new knowledge and enhance your skills.

Required profile

• Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels.
• Nice to have: major in computer science.