Support Associate – Korean & English (Seoul)

About the role

Agoda is looking for a bilingual Support Associate to provide assistance to guests and partners in Korean and English from its Seoul office. You will join a data‑driven, fast‑learning Customer Experience Group that operates 24/7 and supports a global travel platform.

Key responsibilities

• Handle guest and partner inquiries via phone, email and chat, ensuring accurate and timely resolutions.
• Take end‑to‑end ownership of booking issues such as changes, cancellations, payments and other queries.
• Achieve individual and team KPIs related to quality, productivity and customer satisfaction.
• Collaborate with team leaders and other departments to resolve complex cases while safeguarding customer data.

Required profile

• Strong customer focus with a genuine desire to help others.
• Excellent spoken and written Korean and at least B1 level English.
• Ability to stay calm, accurate and professional under pressure.
• Reliability, integrity and a positive, collaborative attitude.

Required skills

• Familiarity with contact‑center, CRM or ticketing systems.
• Good problem‑solving skills using guidelines and data to make decisions.

What we offer

• Hybrid work model – primarily remote with one on‑site week every eight weeks.
• Competitive compensation with performance‑based incentives and an annual bonus.
• Health insurance, travel discounts and a $400 home‑office allowance.
• Structured training, coaching and clear performance metrics.