Epitaxy/FEP Customer Engineer

About the role

The Field Service Engineer (Customer Engineer) acts as the primary liaison with customers, installing, maintaining and upgrading semiconductor equipment. The role involves using digital analytics and basic diagnostics to troubleshoot and ensure optimal equipment performance.

Key responsibilities

• Collaborate with senior engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of customer/field service support experience in a technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics for equipment troubleshooting.
• Basic diagnostic techniques for electrical, mechanical, vacuum, plasma, hydraulic and gas systems.
• Proficiency with hand tools and digital multimeters.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.