Principal Solution Architect - ServiceNow AI Platform

About the role

As ServiceNow grows across the APAC region, it is looking for an experienced, strategic and customer-focused Professional Services Solution Architect based in Korea. The role leads transformational services programs on the ServiceNow AI Platform, partnering with customer business and technical teams and working with sales, account executives and solution consulting teams to design and position large, complex service-led deals.

Key responsibilities

• Partner with Service Sales Executives and align with Account Executives, Solution Consulting and other go-to-market teams to position and sell high-value professional services engagements.
• Understand customer requirements and craft implementation strategies, acting as the single point of continuity from sales to early delivery.
• Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality for the identified use cases.
• Lead discovery workshops with strategic and enterprise customers to uncover business goals, transformation priorities and AI-driven opportunities.
• Refine technical and business processes with customers so the offering fits their data infrastructure.
• Shape AI-enabled workflows and intelligent automation approaches that accelerate time-to-value and maximise ROI on the ServiceNow platform.
• Act as trusted advisor during the pre-delivery phase, and help scope, write and present Statements of Work with the department leader.

Required profile

• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights.
• Proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.
• Enterprise architecture experience and deep understanding of SaaS/cloud architecture and platform mechanics.
• Executive presence and the ability to engage with C-level stakeholders.
• Background in data governance, data catalogs, ontologies, business intelligence, engineering or another technical field.
• Ability to lead discovery workshops and collaborate across sales, solution consulting and delivery organisations.
• Professional proficiency in both Korean and English.

Required skills

• ServiceNow
• SaaS and cloud architecture
• Data governance, data catalogs, ontologies, business intelligence
• Preferred: ServiceNow certifications (CSA, CIS, CMA/CTA)

What we offer

• Influence multi-million-dollar transformation programs at the earliest stage.
• Competitive compensation, performance bonuses and clear career growth opportunities.