Operations Manager, South Korea

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is looking for an Operations Manager for its South Korea office in Seoul. The role owns the South Korea operations function so that current and future customers have a seamless experience, and builds and leads a scalable, efficient team as the South Korea client base grows.

Key responsibilities

• Drive strategic projects that improve customer experience and help operationalise internal Airwallex functions
• Take a data-driven approach to problem solving and work across functions to align stakeholders
• Help build customer support processes and manage the daily operation and monitoring of AML/compliance programs
• Work with the Compliance Manager on emerging regulatory requirements such as KYC, AML and CTF
• Work with product teams to promote the Operations product and excellence in operations affairs
• Monitor and improve efficiency of compliance operations such as transaction monitoring, KYC and name screening
• Monitor payment and treasury-related operations for the regional business
• Help define key KPIs and build reports to improve customer experience and drive efficiency

Required profile

• Bachelor's degree or equivalent
• 7+ years of relevant experience
• Experience in a global environment preferred; FinTech, start-up or fast-growing tech company experience preferred
• Top-tier strategy/management consulting experience preferred
• Fluency in English and Korean
• Natural leader, decision-maker, people person, highly curious, process-driven, team player who can also work independently, and a master prioritiser