IT Customer Engineer – Tool Computing & Server Infrastructure for PDC

About the role

The IT Customer Engineer supports tool computing systems and server infrastructure for semiconductor manufacturing equipment. You will act as the direct liaison with customers, handling installation, maintenance, upgrades, and troubleshooting of complex hardware and software environments.

Key responsibilities

• Troubleshoot and resolve computing infrastructure incidents that affect tool operations, collaborating with internal teams and external vendors.
• Operate and maintain enterprise IT environments, including virtualization, container platforms, storage, and networking.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Conduct root‑cause analysis, implement corrective actions, and drive continuous improvement of system reliability.

Required profile

• Self‑directed learner with strong technical English proficiency.
• Ability to work on‑site with up to 20% travel and communicate directly with customers.

Required skills

• Windows and Linux server administration.
• VMware virtualization platform administration.
• Kubernetes (container platform) administration.
• Network troubleshooting and problem resolution.
• Enterprise storage administration.
• Server hardware maintenance and recovery.
• System monitoring and log analysis.
• IT troubleshooting and root‑cause analysis.

What we offer

• Supportive work culture encouraging learning, development, and career growth.
• Comprehensive health, wellbeing, and personal‑professional growth programs.
• Equal opportunity employment with inclusive policies.