Freight Senior Admin Assistant - Ocean Import Operations

About the role

The Ocean Import Operations Specialist manages and executes daily ocean import operations, ensuring timely, accurate and compliant shipment processing. The role works closely with customers, carriers, overseas offices and internal stakeholders to maintain service quality, operational efficiency and regulatory compliance, and supports business continuity and sustainable growth.

Key responsibilities

• Coordinate and manage daily ocean import shipments and monitor shipment milestones, communicating proactively with customers
• Prepare, review and maintain shipping, customs and operational documentation
• Coordinate with carriers, overseas offices, customers and internal stakeholders
• Support billing, invoicing, shipment visibility and operational reporting
• Ensure compliance with UPS operational procedures, customer requirements and regulatory guidelines
• Resolve operational issues and support service recovery
• Maintain data accuracy in operational systems and support continuous improvement initiatives
• Provide timely customer support and maintain strong customer relationships

Required profile

• Bachelor's degree
• At least 2 years of experience in freight forwarding, logistics, transportation or supply chain operations
• Knowledge of ocean import processes and documentation, and understanding of international transport and customs procedures
• Ability to handle multiple tasks in a fast-paced environment
• Strong communication, coordination and customer service skills
• Intermediate English (spoken and written) preferred

Required skills

• Microsoft Office, including Excel and Outlook
• Analytical thinking, attention to detail and problem solving
• Team collaboration across functions

Work location: headquarters in Yeongdeungpo-gu, Seoul. Working hours are 40 hours per week, Monday to Friday 09:00-18:00, with occasional support during long holidays for business continuity and customer service. The position is permanent.