Data Centre Facilities Manager (차부장급) - Songdo

About the role

JLL is hiring a Data Centre Facilities Manager (차부장급) to work on-site in Songdo, Incheon. The role covers coordination with the colocation provider, power and cooling capacity management, incident handling, service management ticketing and team leadership of up to four direct reports.

Key responsibilities

• Coordinate with the DC colocation provider on maintenance activities, incidents and resolution, and capture PPM and ad hoc work in the Change Order process
• Manage power and cooling capacity, coordinate performance reporting and capacity reporting, and ensure the Data Hall stays within SLA guidelines
• Handle incident reporting and escalation, and support troubleshooting and backend analysis for client queries
• Support Service Management processes (Service Request, Incident, Change) by creating, updating and closing tickets, and oversee physical access and physical audits
• Take part in power maintenance events, data centre provisioning forums and data centre optimization and closure programs
• Coordinate projects such as solution tools, space planning, power and cabling requirements, and order cables and supplies with client and vendor
• Allocate job tasks to staff, maintain shift scheduling and approve timecards, and act as escalation point
• Build relationships with technology organisations and other vendors, and foster customer-focused behaviour and continuous improvement
• Assist in managing performance of up to four direct reports, including recruitment, development, retention, performance reviews and promotion recommendations

Required profile

• Tertiary qualification in mechanical, electrical or operational engineering
• At least 3 years' experience operating electrical and mechanical services in a Tier III or equivalent data centre or critical facility
• Relevant DC certifications
• Strong understanding of data centre power schemes
• Resourceful, analytical and problem-solving skills, with good verbal and written communication and client-facing abilities