Center Clerk - Marken Logistics

About the role

UPS is hiring a Center Clerk for its Marken network in Seoul, South Korea. The role covers customer inquiries, shipment tracking, dispatch reporting, document review and incident handling, working within the Marken guidelines and policies. It is a permanent position, Monday to Friday, with flexible hours around 09:00-18:00.

Key responsibilities

• Handle customers' general inquiries, quotations, pick-up and delivery requests and follow up other requests.
• Monitor shipments proactively and update their status in the MAESTRO system.
• Manage clinical trial logistics such as site coordinators, starter packs, service reports, LCT and LPT.
• Update dispatch reports and communicate with drivers and the agent team.
• Review shipping documents such as customs invoices, import/export permits, MAWB/HAWB and MSDS.
• Send and receive pre-alerts for shipments to ensure smooth clearance and delivery.
• Understand cold chain management and provide appropriate cold chain packaging solutions.
• Manage packaging stock and monitor agent KPIs.
• Manage customer complaints and investigate incidents affecting shipments, working with the Global Key Account team and QC/QA teams to produce Incident Reports.
• Follow company policies and SOPs, and work cross-functionally with customer logistics teams to implement solutions for new business needs.
• Attend periodic meetings with clients to discuss programme status and service issues, and input agent costs into Maestro on time.

Required profile

• Ability to communicate effectively via Maestro, telephone, fax and email.
• Willingness to perform other reasonable duties requested by the Line Manager or Branch Manager.