TRICARE Beneficiary Services Representative (Floater) - Camp Humphreys, S. Korea

About the role

Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) floater at Camp Humphreys, South Korea, supporting active-duty military members and their families. The position provides beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency. This is a float pool for future openings: qualified applicants are contacted and added to a pipeline.

Key responsibilities

• Travel 25-75% of the time, potentially across the Pacific region (Guam, Japan, South Korea)
• Process enrollments, disenrollments and portability transfers using systems such as DOES and MHS Genesis
• Update Primary Care Managers according to Military Treatment Facility guidelines
• Guide beneficiaries on TRICARE resources, benefits, enrollment and claims, in person and by phone
• Provide basic claims status updates and lead briefings on events such as in/out processing, maternity and pre-separation/retirement
• Record daily activities and OHI information, assess and escalate complex issues, and comply with HIPAA and PHI confidentiality requirements
• Support remote assistance, train new team members and perform other assigned duties

Required profile

• High school diploma or GED, or equivalent years of experience
• U.S. citizenship and eligibility to obtain ADP IT III clearance (non-sensitive, Tier 1)
• Eligible to obtain Invited Contractor 700-19 SOFA designation for work in South Korea; candidates without SOFA must obtain it themselves, and cannot be sponsored until their first day
• Proof of ordinary U.S. residency and 3+ years of customer service experience
• Able to travel 25-75% of the time

Required skills

• Fluent English, strong written and oral communication
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Presentation delivery and independent work with minimal supervision
• Preferred: familiarity with TRICARE Overseas Program, DEERS, DOES and MHS Genesis; preferred backgrounds in military healthcare, managed care, or medical claims

The stated annual salary is $34,500, with a pay range of $31,850-$57,575 depending on factors such as experience and skills. Relocation costs are borne by the candidate, and the program does not reimburse housing or living costs in Japan.