Senior Onsite Operations Specialist - Seoul

About the role

Fever, a global platform for culture and live entertainment, is looking for a Senior Onsite Operations Specialist in Seoul to support the rollout and day-to-day operation of one of its largest sports partnerships in South Korea. The role covers ticketing, access control and box office operations across multiple first-division football clubs and several venues, working closely with Venue Managers and freelance operational leads.

Key responsibilities

• Coordinate Fever operations across football stadiums and matchdays, ensuring venues are ready before doors open (ticketing, access control, box office, devices, connectivity, staffing and processes).
• Brief and coordinate Venue Managers and freelance leads, clarify their responsibilities and escalation paths, and support them on unresolved problems.
• Act as the first escalation point for venue teams, troubleshooting ticketing, access control and box office issues and keeping escalations documented until resolved.
• Ensure checklists, SOPs and tools are followed, capture learnings from each matchday and propose improvements to the central operations team.

Required profile

• +3 years of experience in live operations, sports, ticketing, venues, hospitality or another high-volume operational environment.
• Experience coordinating onsite teams or multiple operational stakeholders.
• Proven ability to troubleshoot operational issues independently.
• Comfortable supervising experienced people without being their formal line manager.
• Strong organizational skills, attention to detail and confident communication with teams and partners.
• Comfortable working with operational technology and learning new systems quickly.
• Native Korean and strong professional English.
• Willingness to work evenings, weekends and travel regularly across South Korea.

What we offer

• Attractive compensation with the potential for a significant bonus for top performance.
• Defined contribution retirement plan managed by Korea Investment & Securities.
• 40% discount on Fever events and experiences.
• 20 working days off as holidays.
• Personal and professional growth from day one in a young, international team.