Senior Director, Site Reliability Engineering

About the role

Coupang is seeking a Senior Director to lead its Site Reliability Engineering organization. The leader will define a multi‑year vision for reliability, build platform mechanisms that services inherit, and drive autonomous, AI‑assisted operations across the company.

Key responsibilities

• Set a bold, multi‑year reliability vision and translate it into an executable roadmap with measurable outcomes.
• Define and own the SRE strategy, operating model, engineering standards, and governance across the organization.
• Build platform mechanisms that allow services to inherit reliability requirements based on tier.
• Lead initiatives that improve availability, resilience, scalability, performance, and operational readiness.
• Partner with engineering, product, infrastructure, security, finance, and business leaders to align reliability investments with priorities.
• Own executive reliability metrics such as availability, detection, recovery performance, and incident recurrence.
• Recruit, develop, and scale a world‑class SRE organization capable of influencing engineering practices company‑wide.

Required profile

• Leadership experience in a best‑in‑class SRE, production engineering, or cloud‑operations organization at a hyperscaler or global technology company.
• Proven track record building an SRE practice comparable to leading industry organizations, not just rebranded support functions.
• 15+ years of software engineering experience with deep technical credibility in large‑scale distributed systems.

Required skills

• Kubernetes
• Service mesh
• Cloud‑native platforms
• Traffic engineering
• Large‑scale capacity management
• Chaos engineering and fault injection
• Regional resilience and automated disaster recovery
• AI‑assisted operations and incident intelligence
• Predictive reliability and self‑healing systems