Principal Program Manager, Search & Discovery Global Ops

About the role

Coupang is hiring a Principal Program Manager for its Search & Discovery (S&D) Global Operations team in Seoul, Korea. The role leads Search Global Operations and supports the product org that builds data insights and execution platforms for the Search & Discovery team. You will work on labeling and audit operations for AI/ML technologies, partnering with operations and tech talent so customers can find the right products at the right time. Each initiative is defined with the S&D leadership team and delivered with cross-functional business and tech teams.

Key responsibilities

• Work with internal users to clarify their main problems and identify root causes
• Align vision, strategy and success metrics with human data labeling and operations teams
• Create and track the program execution plan, balancing trade-offs for the best customer experience
• Identify and onboard the resources needed, rallying them behind the org's vision
• Implement program metrics to meet business goals with a high quality bar
• Drive stakeholder and senior leadership alignment and give regular updates

Required profile

• Bachelor's degree in Engineering or equivalent practical experience
• 8+ years of experience in program management
• Experience in data-centric operations, such as managing data labeling teams for ML/LLM products
• Customer research experience including usability testing and interviews
• Track record of managing innovative programs in a large technology-first company
• Experience working with teams across different geographies
• Excellent written and verbal communication in Korean and English