ETC Customer Engineer (Field Service)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, collaborating closely to install, maintain, and upgrade semiconductor equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and resolve technical issues.

Key responsibilities

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from senior engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Completion of an Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of work experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet all on‑site requirements, including safety, environmental guidelines, and COVID‑19 protocols.

Required skills

• Digital analytics
• Electrical systems
• Vacuum systems
• Mechanical systems
• Plasma systems
• Hydraulic systems
• Gas systems
• Hand tools
• Digital multimeter
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint