Director, Automation Maintenance (L7-I/II)

About the role

Coupang Fulfillment Services (CFS) manages all fulfillment operations for Coupang, using automation systems and data to make order fulfillment faster, cheaper and more efficient. The Automation Maintenance team ensures the reliability and continuous improvement of automation systems across the fulfillment network. As Director of Fulfillment Center Automation Maintenance, you will lead the strategy, execution and ongoing improvement of automation maintenance programs across multiple fulfillment centers, partnering with Operations, Engineering, Product, Technology and external vendors. The role is based in Seoul.

Key responsibilities

• Develop the long-term automation maintenance strategy and technology roadmap for CFS
• Lead automation maintenance operations across fulfillment centers to ensure equipment reliability and operational continuity
• Own equipment performance, uptime, reliability, safety and maintenance-related KPIs
• Deliver automation maintenance readiness for new fulfillment center launches and greenfield projects
• Improve existing automation systems, equipment performance and maintenance processes
• Evaluate and select automation technologies, material handling equipment, software platforms and integration partners
• Manage vendor relationships, service providers and system integration partners
• Drive reliability, productivity and cost improvement initiatives
• Oversight of engineering audits, root cause analysis and corrective actions
• Partner with cross-functional teams and use data to optimize maintenance programs
• Lead, develop and coach automation maintenance teams

Required profile

• 15+ years leading automation, maintenance, engineering or reliability functions in fulfillment, logistics, manufacturing or highly automated environments
• Experience managing large-scale automation systems and material handling equipment, and leading automation deployment or greenfield fulfillment center projects
• Track record of improving equipment reliability, uptime, productivity and operational performance
• Experience with WMS, WCS, WES and related warehouse technologies, and with Operational Excellence, Lean or Reliability programs
• Bachelor's degree preferred in Engineering, Industrial, Mechanical or Electrical Engineering

Applications are for internal transfers only: complete the attached Internal Transfer Request Form and submit it through your Coupang e-mail account.