Digital Platform Product Operations Professional (Fixed-Term Contractor)

About the role

This fixed-term role sits in the Chanel.com PMO in Korea, supporting the day-to-day performance, reliability and continuous improvement of chanel.com in Korea. It bridges local business teams (E-business, Client, Marketing), Media, Tech, Legal and regional and global stakeholders, coordinating incidents, release and campaign readiness and driving enhancements. The Digital Product Owner owns the product vision, while this role owns platform operations and delivery orchestration.

Key responsibilities

• Incident management: triage incidents, manage tickets, act as the main contact for stakeholders during high-impact incidents, partner with Digital Solutions, Tech and vendors to resolve issues, and report trends and risks.
• Release, UAT and change management: track release calendars, coordinate UAT, ensure release governance and go/no-go decisions, and run pre- and post-release validation.
• Campaign readiness: coordinate release schedules for campaign pages and content, monitor launches, and fix landing-page errors, redirects and missing content.
• Enhancement delivery: define and manage digital enhancement projects end-to-end, working with Global or Regional teams and managing scope, timelines and change.
• Roadmap support: help the Product Owner with backlog maintenance and prioritisation, and highlight recurring issues and risks.
• Insights and performance: monitor website, campaign and operational metrics, turn them into actionable insights and support performance reporting.

Required profile

• Bachelor's degree or equivalent in Digital, E-commerce, Marketing, Communications, Digital Media, Information Systems, Business or a related field.
• 6-7 years of experience in website product management, digital platform operations, e-commerce operations, technical project management or digital delivery within a large, complex organisation or global brand.
• Hands-on experience with enterprise digital platforms and tools; experience in luxury, fashion, beauty or retail is a plus.

Required skills

• E-commerce platforms, CRM, CMS, OMS, WMS, web analytics, onsite search and project-management tools.
• Working knowledge of front-end and back-end environments, system integrations, data flows and the software development lifecycle is preferred.
• Project management, stakeholder management and structured problem-solving.